1. Delete directly in OEFEN
- Open OEFEN and sign in to the account you want to remove.
- Open Account & Privacy.
- Optionally choose Export my data and save the export first.
- Choose Delete account.
- Re-enter your current password to confirm your identity.
- Review the permanent-deletion warning and confirm.
The deletion request is submitted from the app and is not a temporary deactivation. You do not need to email support to complete the normal flow.
2. What is removed
- Your authentication account and saved OEFEN profile.
- User plans, workout sessions and sets, nutrition logs, measurements, progress entries, and private progress photos.
- Privacy-consent records, AI proposals, account-scoped sync commands, and eligible AI credentials.
- Unused account-bound credits and entitlements that cannot exist without the deleted account.
3. Subscriptions, purchases, and refunds
Deleting OEFEN does not cancel Apple billing. Cancel an active subscription through Apple if you do not want it to renew.
Manage your subscription at apps.apple.com/account/subscriptions. Account deletion does not automatically create a refund. Apple controls App Store refund requests and purchase-history records.
Deletion is immediate even if a subscription remains active. You may lose access to unused account-bound credits and cannot restore deleted workout, nutrition, progress, or photo content by restoring an Apple purchase.
4. Limited retained records
OEFEN may retain the minimum records required by law or reasonably needed for tax, purchase reconciliation, fraud prevention, security, dispute, or legal claims. Those records are restricted and are not used to recreate your fitness profile. Encrypted infrastructure backups may retain deleted data until they age out under the provider’s protected backup schedule.
5. If you cannot access the app
If you cannot sign in, use Forgot password in OEFEN first. If recovery is not possible, contact privacy@oefen.prestige-worldwide.co.za from the address associated with the account. We will require a proportionate identity check before deleting data.
Never send your password, recovery code, Apple receipt, or AI-provider key by email.
6. After deletion
OEFEN signs the deleted account out. The same email address may be used to create a new account later, but the new account starts empty and cannot recover deleted content, plan history, photos, or credits.